दिए गए परिच्छेद के आधार पर निकाले गए निम्नलिखित में से कौन-सा/कौन-से निष्कर्ष सही है/हैं?
- 1.नई ग्राहक-सेवा प्रौद्योगिकी के आगमन से निरपवाद रूप से नौकरी खोने का भय उत्पन्न हुआ था।
- 2.प्रायः यह पाया जाता है कि जब कतिपय कार्यों को प्रौद्योगिकी से प्रतिस्थापित किया जाता है, तो नौकरी जाने की बजाय कर्मचारी नियोजन के वैकल्पिक माध्यमों (channels) का पता चलता है।
- 3.प्रौद्योगिकी का आगमन अपरिहार्य रूप से तनाव भरे परिणामों की ओर ले जाता है।
नीचे दिए गए कूट का प्रयोग कर उत्तर चुनिए।
Read this question in English
Which of the following conclusions, made on the basis of the given passage, is/are correct?
1. The advent of new customer-service technology had invariably sparked fears about job losses.
2. Often it is found that instead of job losses, alternative channels for employee engagement are discovered while certain tasks are replaced by technology.
3. The advent of technology inevitably leads to stressful outcomes.
Select the answer using the code given below.
(a) 1 and 3 · (b) 2 only · (c) 3 only · (d) 1 and 2
उत्तर और व्याख्या · explanation in English
Answer: (d) 1 और 2
Each earlier wave of customer-service technology raised job-loss fears that did not come true, and the passage expects workers to move to more rewarding tasks rather than lose jobs. Nothing suggests technology always brings stress — it would mean less time with irate customers.
- ✓ 1. 'Previous waves of customer-service technology … stoked concerns of job losses' — each wave brought such fears.
- ✓ 2. The feared job losses 'fail[ed] to materialise', and the passage expects agents to be 'freed up' for creative and rewarding tasks — new ways of engaging employees.
- ✗ 3. The passage suggests the reverse: agents would 'spend less time listening to irate customers'.
Remember · Words like 'inevitably' need strong support; if the passage points the other way, reject the statement.
Question and answer: UPSC's provisional GS Paper II (2026, Series A) — paper ↗ · answer key ↗. Explanation: Minimalist IAS, checked 30 Sept 2026 (how we verify). ·