निम्नलिखित में से कौन-सा कथन, दिए गए परिच्छेद के दृष्टिकोण को सर्वाधिक उपयुक्त रूप से प्रतिबिम्बित करता है?
Read this question in English
Which one among the following statements most appropriately reflects the point of view of the given passage?
(a) If AI were to take over customer service, there would be no work left for human subjects to do. · (b) Irritating voice menus and email could not achieve human redundancy to the extent that AI might. · (c) The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks. · (d) Unlike previous waves in customer-service technology, AI has raised the alarm of worker replacement.
उत्तर और व्याख्या · explanation in English
Answer: (c) कृत्रिम मेधा (AI) से प्रभावित कार्यस्थल में मानव-हस्तक्षेप के मूल्य को अधिक संतुष्टिदायक कार्यों हेतु पुनःनिर्देशन के माध्यम से बढ़ाया जा सकता है।
The author's point is hopeful: if AI does change customer service, its effects may be salutary, freeing human agents for creative and rewarding work. Option (c) captures exactly this redirection of human effort.
- ✗ (a) The passage says humans would be freed for other tasks, not left with no work.
- ✗ (b) It picks up only the side remark that 'AI could yet prove different' and frames AI as a job-killer; the author's view is that humans would be redeployed, not made redundant.
- ✓ (c) 'Human agents could be freed up to spend more time on creative and rewarding tasks' — the author's main point, and 'its effects may be salutary'.
- ✗ (d) Earlier waves such as email and voice menus also 'stoked concerns of job losses', so this is not unique to AI.
Remember · For 'point of view', pick the option that carries the author's attitude (here hopeful), not a side detail or a reversed claim.
Question and answer: UPSC's provisional GS Paper II (2026, Series A) — paper ↗ · answer key ↗. Explanation: Minimalist IAS, checked 30 Sept 2026 (how we verify). ·