Which one among the following statements most appropriately reflects the point of view of the given passage?
Answer & explanation
Answer: (c) The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.
The author's point is hopeful: if AI does change customer service, its effects may be salutary, freeing human agents for creative and rewarding work. Option (c) captures exactly this redirection of human effort.
- ✗ (a) The passage says humans would be freed for other tasks, not left with no work.
- ✗ (b) It picks up only the side remark that 'AI could yet prove different' and frames AI as a job-killer; the author's view is that humans would be redeployed, not made redundant.
- ✓ (c) 'Human agents could be freed up to spend more time on creative and rewarding tasks' — the author's main point, and 'its effects may be salutary'.
- ✗ (d) Earlier waves such as email and voice menus also 'stoked concerns of job losses', so this is not unique to AI.
Remember · For 'point of view', pick the option that carries the author's attitude (here hopeful), not a side detail or a reversed claim.
Question and answer: UPSC's provisional GS Paper II (2026, Series A) — paper ↗ · answer key ↗. Explanation: Minimalist IAS, checked 30 Sept 2026 (how we verify). ·