(a) Wisdom lies in knowing what to reckon with and what to overlook. An officer being engrossed with the periphery, ignoring the core issues before him, is not rare in the bureaucracy. Do you agree that such preoccupation of an administrator leads to travesty of justice to the cause of effective service delivery and good governance? Critically evaluate. (b) Apart from intellectual competency and moral qualities, empathy and compassion are some of the other vital attributes that facilitate the civil servants to be more competent in tackling the crucial issues or taking critical decisions. Explain with suitable illustrations.
Approach · directive: “critically evaluate / explain”
What it asks · (a) Judge whether an officer's preoccupation with peripheral matters at the cost of core issues harms service delivery and good governance; (b) explain, with illustrations, how empathy and compassion make a civil servant more effective.
The question has 2 parts — answer each
- (a) Critically evaluate: does an administrator's preoccupation with the periphery, ignoring core issues, defeat effective service delivery and good governance — reasons for agreeing, the counter-view, and a verdict
- (b) Explain, with suitable illustrations, how empathy and compassion, beyond intellectual competence and moral qualities, make civil servants more competent in tackling crucial issues and taking critical decisions
Open with · Kautilya's priority of the afflicted and of urgent calls: wisdom in administration is telling the core from the periphery, and empathy keeps the citizen's need in sight.
Cover
- (a) Largely agree: obsession with files, formalities and procedure delays relief and defeats the purpose of the service, for example insisting on a minor document while a pension is overdue.
- (a) Counterpoint: due process, records and safeguards are not trivial; the failure is losing sight of purpose, not following rules.
- (a) Remedy: outcome focus and prioritisation, delegation, citizen's charters and feedback, and results-based appraisal.
- (b) Empathy (understanding another's situation) and compassion (acting to relieve it) improve decisions about vulnerable people and make officers approachable and trusted.
- (b) Illustrations: an officer easing documentation for a disaster victim; a police officer handling a survivor of assault with sensitivity; a collector who listens in a remote tribal hamlet.
- (b) Balance: empathy must not slide into favouritism, so pair it with impartiality, objectivity and rules.
Close with · Competence, compassion and practical wisdom together; a civil service trained for roles rather than rules keeps the citizen at the centre.
Add value (verified)
- Kautilya's Arthashastra asks the king to attend personally to the afflicted and the helpless, by order of urgency, and never to put off urgent calls, since delay makes them hard or impossible to settle. Kautilya, Arthashastra, Book I (tr. R. Shamasastry), excerpt — Hanover College, Department of History ↗“of minors, the aged, the afflicted, and the helpless, and of women; all this in order (of enumeration) or according to the urgency or pressure of those works. All urgent calls he shall hear at once, but never put off, for when postponed, they will prove too hard or impossible to accomplish.”
- Aristotle on practical wisdom (phronesis): it cannot be learnt from general rules alone; it needs the trained judgement to see what is best in each particular case. Aristotle's Ethics — Stanford Encyclopedia of Philosophy ↗“Therefore practical wisdom, as he conceives it, cannot be acquired solely by learning general rules. We must also acquire, through practice, those deliberative, emotional, and social skills that enable us to put our general understanding of well-being”
- Mission Karmayogi (Cabinet approval, 2 September 2020): its core guiding principle is a shift from rules-based to roles-based HR management of civil servants. Cabinet approves Mission Karmayogi, the National Programme for Civil Services Capacity Building — PIB, 2 September 2020 ↗“The core guiding principles of the Programme will be: Supporting Transition from 'Rules based' to 'Roles based* HR Management.”
- Armstrong Pame, IAS, as SDO of Tousem (Manipur), took up road connectivity for villages as an immediate requirement and mobilised local communities and donations to build a 100-km 'People's Road'. People's Road: Connecting Rural Populations — Lakshmi Mittal and Family South Asia Institute, Harvard University (June 2018) ↗“a young and dynamic native-born IAS officer named Armstrong Pame took up road connectivity as an immediate requirement in the area. While posted as Sub-Divisional Officer (SDO) of Tousem sub-division, he and his elder brother mobilized resources and local communities. They created a Facebook page seeking donations to construct a 100-km rural road.”
- Gandhi's talisman: in doubt, recall the face of the poorest and most helpless person and ask whether the step contemplated will be of any use to him. The Gandhi Talisman — This Was Bapu, ch. 70, mkgandhi.org ↗“Recall the face of the poorest and the most helpless man whom you may have seen and ask yourself, if the step you contemplate is going to be of any use to him.”
Question: UPSC's CS (Main) 2022, GS Paper IV — paper ↗. Approach: Minimalist IAS, checked 1 Oct 2026 (how we verify) — UPSC publishes no model answers. ·
Model answer · 438 words (UPSC limit 150) · Minimalist IAS
Kautilya told the king to attend, by order of urgency, to "the afflicted, and the helpless" and to hear "All urgent calls" at once. Administrative wisdom is this sense of priority; an officer lost in the periphery serves the file, not the citizen.
(a) Does preoccupation with the periphery defeat service delivery and good governance?
| Periphery (means) | Core (purpose) |
|---|---|
| Formats, protocol, reports | The citizen's need, met on time |
| Activity: files moved, meetings held | Outcome: pension paid, school running |
| Avoiding audit objections | Public interest, within the rules |
- Goal displacement: procedure becomes an end in itself; demanding one more certificate from a flood victim obeys the rule and defeats its purpose.
- Delayed justice: a pension or relief claim that waits behind ceremonies and routine returns is justice denied to the weakest.
- Hidden failure: busy paperwork looks like work, so absent doctors or a broken water line escape notice, and trust erodes.
- Counter-view: records, hearings and due process are not trivia; they curb arbitrariness and protect honest officers. A courteous reply or a timely visit also builds legitimacy.
- Verdict: I largely agree. The fault is not care for detail but loss of purpose. For Aristotle, practical wisdom "cannot be acquired solely by learning general rules". Mission Karmayogi (2020) seeks this shift, from 'Rules based' to 'Roles based' management; delegation and outcome-based appraisal complete it.
(b) How empathy and compassion make civil servants more competent
- Meaning: empathy is seeing a situation from the other person's side; compassion adds the will to relieve suffering. Intellect finds the correct answer; empathy finds the one that works for people.
- Better diagnosis: Armstrong Pame, as SDO of Tousem in Manipur, treated road connectivity for remote villages as "an immediate requirement" and mobilised donations and local communities to build a 100-km road.
- Critical decisions: in a flood, a compassionate officer organises rescue and rations first and completes the paperwork later, within the rules.
- Trust and truth: a police officer who records a survivor's statement with sensitivity gets a fuller account and a stronger case.
- A tested method: Gandhi's talisman asks the decision-maker to "Recall the face of the poorest and the most helpless man" and test whether the step helps him. After Kalinga, Ashoka's dhamma included treating slaves and servants kindly.
- Balance: empathy without impartiality slides into favouritism. It must sit with objectivity: compassion for the aged pensioner, the same rule for all.
Competence tells an officer what is correct, compassion what is right for the person in front of him, and wisdom what matters most. A civil service trained for roles rather than rules can keep the citizen, not the file, at the centre of governance.
Written by Minimalist IAS from facts checked at source (how we verify) — a little fuller than exam length, so every part of the question is covered; in the hall, keep the structure and trim the detail. UPSC publishes no model answers: compare your structure and coverage with this, then write your own.